A eco-conscious property-maintenance platform for homeowners & property managers.
Handy Homes is a platform specially designed for property managers & homeowners to keep on top of their home maintenance needs, with an emphasis on passive & energy efficient improvements.
The Challenge
Busy homeowners, property managers & tenants lack the time and skills to fix any issues that arise with their property, conduct regular maintenance and find available trustworthy tradespeople.
The Goal
Design a subscription service that will help users easily find and book assistance with home repairs and maintenance.
Project Overview
As a UX Designer leading the design of the platform from concept to delivery, I was in charge of conducting interviews, paper and digital wire-framing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, and iterating on designs.
Our previous work on a property maintenance app (HandyHomes app) targeted for homeowners revealed that the product was of special interest to property managers & home-owners with one or more rental properties.
We decided to begin work on a dedicated platform, built with this primary user group in mind.
I conducted interviews and created empathy maps to understand the users I’m designing for and their needs.
Some quick ideation exercises ensured that I could quickly identify the elements to include in the digital wireframes, and that would be well-suited to address user pain points.
For the home screen, I prioritised a quick and easy access to services and upcoming appointments to help users save time.
I also introduced guides on the home-screen to help users quickly find DIY tutorials.
As the initial design phase continued, I made sure to base screen designs on feedback and findings from the user research.
Using the completed set of digital wireframes, I created a low-fidelity prototype.
The primary user flow I connected was selecting and booking a service, so the prototype could be used in a usability study.
Research insights from usability studies
Next, we worked on creating mockups based on user testing findings
Next Steps
1
Conduct another usability study to test the latest booking process.
2
Conduct user research to better understand how to organise and group the services on the services page.
3
Conduct user research to identify ways of structuring different subscription plans and prototype a flow for an annual maintenance subscription plan.
Thank You.
Thank you for your time reviewing my work on the HandyHome Desktop platform! If you’d like to
see more or get in touch, you can review my full resume here, or reach out to me via email: